The Megaward Property Group recognises the importance of protecting the privacy and the rights of individuals regarding their personal information. Our commitment in respect of personal information is to abide by the Privacy Act 1988 (Cth) and any other relevant law. This document sets out our privacy policy and explains how we collect and manage your personal information.

What is your personal information?

In this privacy policy, the term “personal information” holds the meaning given to it in the Privacy and Personal Information Protection Act NSW 1998. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered as personal information.

What personal information do we collect and hold?

We may collect the following information, including but not limiting to:

• Name
• Age or birth date
• Email address
• Phone number
• Mailing or street address
• Profession, occupation or job title
• Governmental identification details
• Credit card details
• Any other personal information relevant to the service we are providing to you.

We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect answers to anonymous surveys or aggregated information about users experiences with our website and services.

We collect and receive personal information about you in order to conduct our business.

How do we collect your personal information?

We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including but not limiting to:

• Through accessing and using our website
• Through telephone, letter, fax or email
• During our events or functions
• During conversations between you and our representatives
• By contracting with us
• By entering competitions, promotions or requesting information or material from us
• Completing surveys, providing feedback or complaining to us

We may also collect personal information from third parties including:

• From third party companies such as credit reporting agencies, law enforcement agencies and government entities
• Your representatives (lawyers, accountants and financial advisers)
• Your employer
• Publicly available sources of information or any other organisations where you have given your consent

If you provide personal information to us about someone else, you must ensure that you are entitled to disclose that information to us and that, without us taking any further steps required by privacy laws, we may collect, use and disclose such information for the purposes described in this Privacy Policy. For example, you should take reasonable steps to ensure the individual concerned is aware of the various matters detailed in this Privacy Policy. The individual must also provide the consents set out in this Privacy Policy in respect of how we will deal with their personal information.

Cookies

While accessing our website, you may receive a “cookie” (which is a small summary file containing a unique ID number). This enables us to recognise your computer and keep track of your activity on our website for a period of time. We use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate, which in turn helps to improve our online products and services. Our cookies do not collect personal information. If you do not wish to receive cookies, you can change your browser settings.

We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website and track users movements.

What happens if we can’t collect your personal information?

If you do not provide us with the personal information described above, some or all of the following may happen:

• We may not be able to provide the requested products or services to you, either to the same standard or at all;
• We may not be able to provide you with information about products and services that you may want; or
• We may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.

For what purposes do we collect, hold, use and disclose your personal information?

We collect personal information about you so that we can perform our business activities and functions and to provide the best possible quality of customer service.

We collect, hold, use and disclose your personal information for the following purposes:

• To provide products and services, and send communications requested by you;
• To answer enquiries and provide information or advice about existing and new products or services;
• To provide you with access to protected areas of our website;
• To assess the performance of the website and to improve the operation of the website;
• To conduct business processing functions including providing personal information to our subsidiaries, contractors, service providers or other third parties;
• For the administrative, marketing, planning, product or service development, quality control, survey and research purposes of Megaward Property Group, contractors and employees or service providers;
• To provide your updated personal information to our subsidiaries, contractors and employees or service providers;
• To update our records and keep your contact details up to date;
• To process and respond to any complaint made by you; and
• To comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in cooperation with any governmental authority of any country (or political subdivision of a country).

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

Direct marketing materials

We may send you direct marketing communications and information about our products and services that you might be interested in. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications.

How can you access and correct your personal information?

You may request access to any personal information we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will attempt to provide you with suitable means of accessing it. We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you and, if so, the fees will be disclosed on our website. We will not charge for simply making the request and will not charge for making any corrections to your personal information.

There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you reasons for any refusal.

Should you believe that the personal information we hold about you is incorrect, incomplete or inaccurate, you may request amendments to it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.

What is the process for complaining about a breach of privacy?

If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident for investigation purposes. We will deal with the complaint in accordance with our up to date Complaints Handling Procedure.

Security

As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

Links

Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.

Contacting us

If you have any questions about this privacy policy, any concerns or feedback regarding the treatment of your privacy, please use the contact link on our website or contact our customer service using the details set out below.

We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.

Please contact us at:

info@megaward.com.au

Changes to our privacy policy

We may change this privacy policy in the future. Any updated versions of this privacy policy will be posted on our website. This privacy policy was last updated on 29 October 2020. Megaward Property Group reserves all rights to explanation, changes and modification of this privacy policy.